The COVID-19 crisis is jeopardizing companies’ business continuity if they’ve chosen to outsource Business Process Outsourcing abroad. Thirty-nine percent of finance companies outsource to reduce their costs for routine value-added processes (Deloitte 2018 study). They have to find alternatives.
Robotic Process Automation (RPA) uses robots to automate repetitive, routine tasks which are often outsourced. This technology is an effective optimization lever for tasks that meet simple and repetitive business rules, but it must remain a transitional solution to avoid freezing existing applications.
Even so, RPA projects are still risky since 30-40% of the first RPA projects fail (EY study). To ensure a sustainable business impact, we have built a support program for our customers. This program contains 3 steps: business and technical framing; achievement of a first success; and development of a long-term strategy.
We deployed a robot in 4 weeks that reduces the time of the claims process from 48 hours to 20 minutes
We are convinced that RPA is an efficient technology, which can achieve an ROI in a few months, when projects are delivered quickly (63% of RPA projects are not delivered on time according to a Deloitte study). To ensure project success, we have set our clients up with a precise business and technical framework.
1. Prioritization of processes according to their business impact and optimization potential
2. Validation of the technical choices with your IT teams according to your existing processes and your evolving projects
We test the main RPA and scripting technologies to automate the processes, using critical criteria:
Integration in the targeted IT
|★ ★ ☆ ☆ ☆||★ ☆ ☆ ☆ ☆||★ ★ ★ ★ ★|
Patch deployment speed
|★ ★ ★ ★ ☆||★ ★ ★ ★ ☆||★ ★ ★ ★ ★|
Monitoring executions and incidents
|★ ★ ★ ★ ★||★ ★ ★ ★ ★||★ ★ ★ ☆ ☆|
Ability to interact with various applications
|★ ★ ★ ★ ★||★ ★ ★ ★ ★||★ ★ ☆ ☆ ☆|
To gain a quick first success, we recommend the use of Python, which integrates without configuration into your IT. This choice allows you to meet the vast majority of your automation needs (since most of the existing ones are based on web technologies).
When the value chain involves advanced interactions with software such as SAP or Excel, the use of an RPA tool such as UIPath, with a larger community and better configuration, becomes essential. If such processes need to be automated in a second step, RPA software can orchestrate the Python scripts originally developed without having to rewrite them.
Optimizing a process involves business, technical, and HR risks. It is critical to show rapid impact with a simple first use case to generate buy-in from sponsors and operational staff, before deploying RPA on other more complex use cases.
To select this first use case, we recommend choosing a process that delivers a fast and high ROI for your internal and external users :
In the implementation phase, we then proceed in 3 steps:
RPA is an effective short-term solution in a context where the continuity of outsourced processes is at risk. To improve the quality of the user experience offered by your products on a long-term basis and to facilitate the evolution of existing applications, we help you integrate these initial successes into a longer-term program aimed at improving your products.
At this stage, we therefore recommend:
48 Bd des Batignolles
+33 1 53 24 53 23
Sipios is part of the M33 Start-up studio. We design digital products from the needs of the end-users and use the latest technologies to develop them in record time. Our focus is the impact on the business.